Shipping policy

Thank you for shopping with EcoQuench Rewind. Below is everything you need to know about how and when your order will be shipped.

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🔄 Order Processing Time

• All personalised orders are made to order.

• Processing time: 3–5 working days (subject to stock levels) (Monday–Friday, excluding bank holidays).

• We aim to dispatch as quickly as possible, but this may vary during busy periods (e.g. Christmas, end of school year).

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🚚 Delivery Options & Times

We offer the following UK delivery services:

*Local delivery only available within select postcodes.

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📦 Tracking & Dispatch Notifications

• You'll receive a confirmation email once your order is dispatched.

• Tracked services include a tracking number.

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⏳ Delays

We are not responsible for delays caused by:

• Courier disruptions

• Incorrect shipping addresses

• Peak periods (e.g. holidays)

We’ll always do our best to keep you updated if there are any issues.

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📮 Delivery Address

Please double-check your delivery address before placing your order.
We are not liable for parcels sent to incorrect addresses due to customer error.

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❌ Lost or Missing Orders

If your parcel hasn’t arrived within 10 working days of dispatch, please contact us at info@ecoquench.co.uk.
We will assist with tracking or, if confirmed lost, arrange a replacement.

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❓ Questions?

Contact us at info@ecoquench.co.uk or use our contact form.
We’re happy to help with delivery queries.