Data Protection Complaints Process

We are committed to protecting your personal data and handling all information in line with the Data (Use and Access) Act 2025 and UK data protection law. If you believe your data has been mishandled, or you are unhappy with how we have processed your personal information, you have the right to make a data protection complaint.

1. How to Make a Data Protection Complaint

You can raise a data protection complaint through the contact channels listed below:

We will accept and log your complaint regardless of how it is submitted. Please include all relevant information and how you would prefer us to communicate with you to reach a resolution.

2. What Happens After You Submit a Complaint

Acknowledgement

We will acknowledge your data protection complaint within 30 days of receiving it, as required by the Data (Use and Access) Act 2025.

Investigation

We will investigate your complaint without undue delay. This may include reviewing internal records, speaking to relevant staff, and assessing the data processing activity involved.

  • Updates

We will keep you informed throughout the process and let you know if we need any additional information.

Outcome

Once our enquiries are complete, we will provide you with a clear written outcome explaining our findings and any actions we have taken.

3. How We Record Complaints

To meet our legal obligations, we maintain a record of all data protection complaints, including:

  • The date we received the complaint
  • The date we acknowledged it
  • The steps taken during our investigation
  • The final outcome

These records help us demonstrate compliance and improve our data protection practices.

4. If You Are Unhappy With Our Response

If you are dissatisfied with the outcome of your complaint, you may escalate the matter to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk  
Telephone: 0303 123 1113

Accessibility

If you need help submitting a complaint or require the information in an alternative format, please let us know and we will make reasonable adjustments.